How To Address Additional Issues

Hereunder are some explanations and work-arounds for additional issues that might be encountered while using Shield.

Video Related Issues

1. Shield has 2 media streaming options (as defined in the Media policy) - Stream and Isolate.

When video is streamed in Shield (Media policy is set to Stream), a special video player appears in the video frame, and video is streamed directly through Shield, to improve performance and reduce resources. This player’s display is somewhat different then site-specific players.

For example, on youtube.com, this is the specific player:

And this is the Shield special player:

2. Sometimes while playing a video (in Stream mode), the video frame will overlay other elements in the page (e.g. menus) which will appear to be in the background.
3. Flash-embedded videos are not supported in Shield. The workaround is to open the video in its related original site.

Pasting Images From Shield Into Office 2010/2013

When copying images from Shield, and pasting them to Office 2010/2013 applications, sometimes it does not work as expected, and the image is not pasted correctly. To solve this, pasting an image should be done as follows:

1. Select the Paste Special option:

2. Select Device Independent Bitmap and click OK:

Result: the image is pasted as expected.

Browser Menu - Find

In Chrome and Edge browsers, the Menu | Find option is not supported. CTRL+F should be used.

Scale While Printing

In Chrome, while printing via Shield, the scaling works differently compared to unsecured browsing. If the scale is modified, it will affect each page separately (regardless of the info in it). This may leave blank spaces on the printed pages (when > 100%) or include only partial info (when < 100%). Best practice is to print using the Fit to Page option.

Auto Complete

In some input fields, the browser shows a few suggestions, based on past input. This allows the user to start typing a few characters and then select one of the options and thus auto completing the input. Due to specific browser based algorithms this is not always supported in Shield. If this is the case, simply type the desired input text.

WebGL

WebGL is a component used mainly for 3D graphical elements and is rarely being used. This is currently not yet supported in Shield.