Alerts

Ericom Shield includes a notifications and alerts mechanism. For details see here.

These alerts can be sent to users using several methods, e.g.: Slack, emails or POST requests.

System statistics and end user feedback can also be sent, using the same methods.

In this section of the admin console, it is possible to define the required settings for each of these methods. Multiple methods can be defined simultaneously.

Attention

フィードバックや匿名の統計情報をEricom社へ送信する機能は、製品の今後の機能改善の参考のために提供するものです。 提供データはあくまでもメーカーへの情報提供であり、これらのデータに基づいて、必ずしも不具合が修正されたり、何らかのサポートが提供されるものではありません。 また、データは当社(アシスト)にも提供されておりません。お問い合わせについては、サポートセンターへご連絡いただけますようお願いいたします。

Slack

Alerts and statistics can be sent using the Slack method. If new to Slack, please go here.

Slack can be used in two different channels:

  • Webhooks - for details on defining a webhook, go here.

    Shield supports webhooks for alerts, statistics and end user feedback. Define the matching webhook URL to start receiving this information from Shield. The same webhook can be used for all fields, if desired.

  • OAuth - for details on defining OAuth, go here.

    When working with OAuth, define a token that matches the different channels (available for alerts, statistics and end user feedback.)

Email

Define a SMTP server to send alerts, statistics and end user feedback. Required settings are: Host, Port, whether to use securely of not and Credentials.

Note

SMTP server does not support connecting with 2 Factor Authentication.

Please also define the account name that sends the alerts, and a group account to receive the alerts. Multiple email addresses can be defined, seperated by a semicolon (“;”).

It is also possible to define a specific subject text for each option (alerts, statistics and end user feedback), which makes filtering all received emails easier (as these might accumulate in time).

POST

Alerts, statistics and end user feedback can be sent to any Web Service that supports POST requests. Define matching URLs for the desired options, and the relevant information will be sent from Shield to these URLs. The same URL can be used for all fields, if desired.

Send Test Alert

To verify that all desired alert channels are properly defined, fill in details and select the Send option. A test alert is sent (to all defined channels). If this alert was not received correctly, this is due to incorrect settings. Update settings and try again.

List Of Alerts

Here is the list of alerts that can be found in the Shield Admin Console:

  • There are no available licenses
  • Licenses are about to run out (NumOfLicenses in use)
  • License expiration date has passed
  • License will expire on LicenseExpirationDate
  • Your system requires activation
  • The system is approaching its maximum Remote Browsers capacity on the following Dynamic Nodes Farm URLs: farmInfo
  • The system has reached its maximum Remote Browsers capacity on the following Dynamic Nodes Farm URLs: farmInfo
  • Browsers Farm is not available. Please contact your system administrator.
  • Authentication Settings Errors (specifying the incorrect setting)
  • Failed contacting Sanitization Server on the following Dynamic Nodes Farm URLs: farmInfo
  • Votiro Cloud Evaluation version cannot be used in a production deployment. It is being used on the following Dynamic Nodes Farm URLs: farmInfo
  • No matching license for the selected CDR provider (CDRProviderName)
  • High number of critical errors in the log (NumOfErrors entries in the last NumOfMin minutes)
  • Some URLs loaded too slow by the Browsers Farm (NumOfURLs URLs in the last NumOfMin minutes)
  • DNS Settings are not complete. Fill in at least one internal and one external DNS address under Settings | DNS
  • Admin Console FQDN not set. To use the admin console in a secure manner, fill in FQDN under Settings | SSL
  • Some users are associated with several Active Directory groups, therefore, relate to several Shield profiles. This may lead to inconsistent Shield Policies enforcement. It is recommended for each user to be part of a single Shield group.